How can we help?
Whether you're a school administrator, a teacher, or a parent, here's how to get answers fast — and reach a human when you need one.
Start here
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Search the FAQs
Looking for a quick answer? Our FAQs cover the most common questions about the platform, accounts, and getting started.
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For parents & students
Payments, attendance, logins — your school answers these directly. If something isn't working, contact your school's office and they'll take it from there.
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For school staff & admins
Your school's system admins are the first stop for most issues. Admins raise and track tickets in the support portal — the same place our team works from.
Ways to reach us
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Ticketing system
Our support portal is where your school's system admins raise tickets and track them to resolution — 24/7, with the full history of every request. Going through your admin is usually fastest, but the portal is open to anyone who needs it.
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Live chat
Connect with a support specialist during business hours for fast answers.
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Dedicated agent
Enterprise customers get a direct line to a named specialist who knows your deployment.
Business hours: Sunday–Thursday, 9:00 AM – 5:00 PM (AST). Urgent platform issues are monitored outside these hours.
Get your team up to speed
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Online training
On-demand video libraries, interactive webinars, and documentation, available anytime.
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Private training
Tailored sessions for your staff, on-site or via dedicated virtual workshops focused on your use cases.
Tell us what's happening
The fastest route is through your school's system admin, who can raise a ticket in our support portal and track it from submission to resolution. Can't reach them? You can use the portal yourself, or contact us directly and we'll route it to the right person.